Refund policy

Standard / General Returns

Returns may be requested within 14 days of delivery for eligible items. Items must be unworn, unused, with tags, and in their original packaging. Return shipping is free, and a return label is provided.

Blind Boxes / Mystery Items

Exchanges, returns, or refunds are not accepted for blind boxes unless the item is severely damaged due to non-human factors.

How to Start a Return

You must contact customer service at yjin7838@gmail.com or info@bubcraze.com before sending anything back. Unsolicited returns will not be accepted.

Damages and Issues

Inspect your order upon arrival and report any defective, damaged, or incorrect items immediately.